Customer Service
Frequently Asked Questions
Everything you need to know about shopping with Rooto.
How long does delivery take?
Most orders are delivered within 1 hour across our serviceable areas in India.
Is there a delivery charge?
Delivery is FREE on orders above ₹500. For orders below ₹500, a flat ₹50 delivery fee applies.
Do you offer Cash on Delivery (COD)?
Yes! You can pay with cash at your doorstep when your order arrives.
Which areas do you deliver to?
We currently deliver to selected areas across India and are expanding to new locations regularly.
How do I track my order?
You'll get SMS updates at each step. You can also see live status anytime on your My Orders page.
Can I cancel my order?
Yes, you can cancel an order from the My Orders page any time before it is dispatched.
What if my order arrives damaged or wrong?
Report it within 24 hours with a photo and we'll arrange a free replacement or full refund. See our Returns page for details.
Do I need an account to order?
You can browse and build your cart as a guest, but you'll need to log in to place an order and check out.
Are the products fresh?
Absolutely. Every order is hand-picked and packed with care so it reaches you farm-fresh.
Still have a question? Head to Support and we'll help you out.